Frequently Asked Questions

Handcrafted beaded jewellery detail showing colourful glass beadwork and artisan craftsmanship
Why is most Black Agnes jewellery made to order?

Black Agnes jewellery is created as artisan studio work rather than mass-produced stock. Making pieces to order allows sizing, fittings, and design details to be tailored to the wearer while maintaining the handcrafted character of each collection.

What happens after I place an order?

For made-to-order pieces, we will contact you after your order is received to confirm sizing, fittings, and any available options before production begins. You will be able to choose either a lobster claw clasp or a magnetic clasp. Other types of clasps can be discussed and used if in stock. This helps ensure your jewellery is created as accurately as possible for you. Once these details have been agreed, your jewellery will be handcrafted and prepared for dispatch.

How long do orders take?

For most standardised items, we hope to have the item shipped within 48 hours of confirmation of requirements. More intricate items or larger commissions may take longer, especially if specific beads have been requested. If there is likely to be a significant delay, we will let you know before work begins.

How do I choose the correct size?

Different jewellery types require different measurements.

Bracelets

Measure around your wrist where you would normally wear a bracelet. Use a flexible tape measure, or wrap a piece of string around your wrist and measure it with a ruler. Please provide your wrist measurement in centimetres. I will add the appropriate allowance for comfort based on the design.

Necklaces

Measure an existing necklace that sits at your preferred length, or use a tape measure and note where you would like the necklace to fall.

  • 40 cm (16") – Close to the neck
  • 45 cm (18") – Standard necklace length
  • 50 cm (20") – Just below the collarbone
  • 60 cm (24") – Mid-chest

Please provide your preferred finished necklace length in centimetres when ordering.

Rings

Black Agnes rings are currently available in common UK ring sizes N–T.

If you know your ring size, please include it when ordering. If you are unsure, measure the internal diameter of an existing ring that fits comfortably, or contact me and I will be happy to advise.

Can jewellery be customised?

Many Black Agnes designs can be adapted in different colours, sizes or material combinations, subject to material availability.Many Black Agnes designs begin as individual pieces created while exploring new techniques, colour combinations and ideas. Some remain unique, while others inspire future designs or collections. Ready-made one-of-a-kind pieces may be available through the MadeMe shop or at craft fairs. Custom commissions can also be created to reflect your own colours, themes and ideas.

Whether you are adapting an existing design, choosing a different colour scheme, or commissioning something entirely new, we will be happy to advise on suitable materials, colours and sizing. Please visit the Custom Jewellery page and tell us what you have in mind. We will discuss the options available before production begins.

What materials do you use?

We use a carefully selected mix of quality glass, metal, and wood beads, combined with Japanese seed beads and durable metal findings. Items are strung on strong Fireline thread. As much as possible, we use UK-based suppliers. Hypoallergenic niobium findings are available for an additional £5 per item.

Is P&P included?

Yes, within the UK. Orders are sent via Royal Mail Tracked 48 (2–3 working days). Faster delivery via Tracked 24 is available for an additional £3. If you need a different postage option, please email us.

Are the photographs representative of the item being sold?

Absolutely. WYSIWYG (What You See Is What You Get). All photographs on the website are of the actual pieces created by Black Agnes. While slight colour variations may occur between screens and devices, every effort is made to ensure photographs accurately represent the finished jewellery. Digital editing such as cropping was done to fit the requirements of the space, but the actual image of the item was not retouched in any way.

How do I look after my items?

All items come with care and maintenance advice. To keep your jewellery looking its best, we recommend occasional wear and avoiding exposure to water, lotions, and perfumes, as these can affect finishes over time.

What is the difference between collections and one-of-a-kind pieces?

Black Agnes collections are families of related designs that share a common style, structure, technique, or inspiration. Collections such as Ogalala, Why, Halo and Hex Halo each have their own distinctive character and may develop over time to include bracelets, necklaces, earrings, and future variations while retaining their unique identity. Individual pieces may be made to order in different sizes or colourways. Alongside these collections, Black Agnes also creates one-of-a-kind pieces while exploring new ideas and techniques. These unique sample pieces are often available through the MadeMe shop or at craft fairs.

Do you create one-of-a-kind pieces?

Yes. Many Black Agnes designs begin as individual pieces created while exploring new techniques, colour combinations and ideas. Some remain unique, while others inspire future designs or collections. Ready-made one-of-a-kind pieces may be available through the MadeMe shop or at craft fairs. Custom commissions can also be created to reflect your own colours, themes and ideas.

Do you accept returns?

Returns are considered on a case-by-case basis. Please email with images.

Do you make custom longbows or artwork?

Yes. Longbows, paintings, and other bespoke pieces are made to order. Please use the enquiry links on the relevant pages, or visit the contact page.

What Customers Say

"I wear it every day to work. LOVE IT."

Customer wearing a custom Black Agnes necklace

— Chantelle, custom commission customer

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